Support
What support covers
- Bugs in the theme: broken layouts, dead links, features that do not work as documented.
- Questions about theme settings and documented features.
- Update guidance.
Support requests receive a reply within two business days. Critical bugs are fixed with priority.
What support does not cover
- Custom code changes and design customizations beyond theme settings.
- Third-party app configuration or conflicts caused by app-injected code.
- General Shopify admin tasks (product entry, shipping setup, checkout configuration).
For custom work, duplicate your theme before editing any code, and consider hiring a Shopify Partner.
Before you write in
- Check the FAQ and the setup guide.
- Preview the same page with all apps paused if you suspect an app conflict.
- Note your theme version (shown in the theme editor sidebar) and your store URL.
Contact
Reach us through the contact form. Mention you are using the Waypoint theme and include:
- Store URL (for example,
https://storename.myshopify.com) - Theme version
- Description of the problem, plus a screenshot if you have one
You receive an automatic confirmation when the form is submitted, then a reply from the team within two business days.